25+ Customer service roasts that'll instantly shut down the most entitled patrons: ‘Which employee does that for you so I can get them fired?’

Author image for Jesse Kessenheimer
Jesse Kessenheimer • Writer and Editor
Aug 10, 2024 7:00 PM EDT

Oh, you want to speak to the manager? I AM the manager.

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  • If you've ever endured the lobotomized sales floor of your average customer service job, you've probably had your fair share of frustrating moments at work. Entitled customers flood the workplace, expecting 'lowly' workers to do their bidding at any cost, giving patrons a false sense of superiority and a strangely intoxicated lack of critical thinking skills. 

    This vibe can drive even the most level-headed employees to their limit, cracking the facade of politeness and powering down the gentle 'customer service voice' setting in anyone's right mind. 

    When a customer claims that they're allowed to break the rules of company policy so that they can receive a refund, discount, or special treatment, what can a customer service rep do without blowing a gasket at the workplace? Destroy those entitled Karens with a battle of wits, of course. We're not going to risk our job just to give you a refund on a final sale item just because some schmuck at another location broke the rules for you. Sorry, lady, but if you need to speak to a direct supervisor about this ‘abomination’, save your breath because you're already looking at the Supervisor of Excellent Customer Roasts. 

    Keep scrolling to read some amazing responses that'll shut down your most entitled clients–take this list to hear because it might just save you from getting fired over losing your cool. 

  • 01
    Cheezburger Image 10386960384
    via canva
  • 02
    "I've been a customer for a very long time and-" bro I do not care. Every time a customer says this, it's almost always followed by This one lady some
    via MasterpieceUnhappy38
  • 03
    called in today and asked me if she purchases a final sale item and it doesnt fit, can she return it. I told her no, final sale means exactly that. Now there are certain ways around this. For instance if you receive a different
    via MasterpieceUnhappy38
  • 04
    size/color/item than what you ordered. Of course, we cant tell customers that, and that wasnt her question. So instead of accepting that as an answer, she hit me with the "well i've been a
    via MasterpieceUnhappy38
  • 05
    customer of your store for a very long time, cant you do me this one favor?" No. Because you can clearly see it says final sale. You being a long time customer doesnt change the rules.
    via MasterpieceUnhappy38
  • 06
    Another similar incident is when a "former employee" (quotes bc some of these people be lying) who are now customers try to tell me how to do my job and state that they used to be an employee for X amount of years and that they used to do the thing that they're asking me to do, for other people all the time.
    via MasterpieceUnhappy38
  • 07
    Okay?? Thats cool, Im glad you did that. But unless you're prepared to offer me a job making the same or more+benefits in the event that Im fired for listening to you, then please...stop telling to risk breaking the rules and potentially be terminated because you cant take no for an answer
    via MasterpieceUnhappy38
  • 08
    Styx-n-String People who claim to be longtime customers or former employees or former pharmacists (no you aren't, we can see who's held a pharmacy license in the US and you haven't, stop lying) will
    via Styx-n-String
  • 09
    usually get a response where I pretend to be very relieved and say, "Oh, good, then you understand why we have these policies and can't break them! I definitely don't have to explain it to you, you already know!"
    via Styx-n-String
  • 10
    Roboticheartbeat. When I worked customer service and a customer would want me to break a rule, saying "well the employee last time did it for me!" I would
    via Roboticheartbeat
  • 11
    very seriously say, "Do you remember who helped you? Because that's against policy and I need to report that." 100% of the time they deflated and left it alone.
    via Roboticheartbeat
  • 12
    christinamarie76 "Oof... that explains why he was fired... Yeah, I'm not in a position where I can afford to be fired. Sorry."
    via christinamarie76
  • 13
    SimpleVegetable5715. Then they started pulling the, "but so and so at the store 10 miles down the road did it for me". Fine, you can go to that location then, but at this location, it's against policy.
    via SimpleVegetable5715
  • 14
    geri-in-calif I like to say "So THAT'S why we're being audited! Because management is definitely looking to fire someone!"
    via geri-in-calif
  • 15
    ArmyPanda92 I do this all the time. The extra cherry on the top is when they ask for a supervisor. I'm the most senior person when on-site and management is never there, so I get to pull the "I AM the supervisor" card
    via ArmyPanda92
  • 16
    MacaroonChance5560 My response is "I can't break policy. However, if a previous agent made a mistake, I can fix it. Would you like me to balance your account and deduct the refund they issued?"
    via MacaroonChance5560
  • 17
    Shame8891 That's when you ask them, "Which employee does that for you so I can get them fired?"
    via Shame8891
  • 18
    Free Thinker4ever Right? Why people think that's some kind of flex, I'll never know. I left my old company a couple months ago and former boss still discounts me. Not because I worked there, but because he's nice. I don't ask.
    via Free_Thinker4ever
  • 19
    nobikflop Exactly, if you have to say, "i deserve special treatment" you definitely don't
    via nobikflop
  • 20
    Friendly_Island_9911. You say: "I have been a customer for a very long time." I hear: "I have been a pain for a very long in the time."
    via Friendly_Island_9911
  • 21
    Altruistic-Patient-8. Ive been a long time customer of mcdonalds. I dont expect free food and happy smiles.
    via Altruistic-Patient-8
  • 22
    Makeutso My fav is the whole "i know the owner, he always gives me a discount. "Ok call the owner and tell him what discount u get" "I dont know his number" "Well i guess u guys must be close"
    via Makeutso
  • 23
    UnauthorizedFart. I had a customer tell me "I work at Google, I know how billing notifications are sent" after I guided her to view her spam/junk folders to find out that yes, we did inform you your account would be disabled for non payment
    via UnauthorizedFart
  • 24
    Zealousideal_You_228 I heard a lot of "but I know the owners" at one position I had. Towards the end I just started saying "cool, so do I".
    via Zealousideal_You_228
  • 25
    RedFoxBlueSocks "If you know the owners then you understand that I'll be fired for doing what you're asking."
    via RedFoxBlueSocks
  • 26
    delicate-fn-flower There's a trope for us who are servers — if your table tells you they used to wait tables, expect some of the neediest and demanding people who will not tip well. Good servers never tell you they are servers, so it's just a kiss of death once we hear a table say that.
    via delicate-fn-flower
  • 27
    Sector-Away I hate the people who call in and say "I know it's not your fault" then proceed to yell, scream at you and call you names
    via Sector-Away
  • 28
    glitterfaust And it's 98% of the time some mf I've never even seen before. Like I work here nearly every day and have for years, yet you do not recognize me at all and I've never seen you? Yeah I'm sure we'll super miss your business
    via glitterfaust
  • 29
    Proper_Instruction67 I hate people who come up to me and start arguing that they've been coming here for a while and it's always been fine. Well f-you, I am not risking my job because other people were allowing you to scam us, I actually need it to survive
    via Proper_Instruction67

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